Return & Exchange Policy

Cancellation Policy:

In case we receive a cancellation e-mail and by that time the order has already been "processed" by the seller, the order cannot be cancelled. PenPustak has the complete right to decide whether an order can be cancelled or not. The customer agrees not to dispute the decision made by PenPustak and accept PenPustak decision regarding cancellation.

PenPustak reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

 

Replacement/Exchange Policy:

All products except books can be exchanged within 7 days of receiving the order, except in the following cases:

1. Items that have been used or opened

2. An item not returned in the condition it was received.

3. Any item received by penpustak in a damaged condition.